Privacy Policy

At Stitch Please LLC ("Stitch Please," "we," "us," or "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, online store, and embroidery services (collectively, the "Service").

By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide when using our Service:

• Account Information: Name, email address, phone number, and account preferences
• Order Information: Shipping address, billing address, order details, and design specifications
• Payment Information: Payment card information processed securely through Stripe. We do not store your full card details
• Design Files: Artwork, logos, and design files you submit for embroidery
• Communications: Messages you send to us through our contact form, email, or phone

1.2 Information Collected Automatically

When you access our Service, we automatically collect:

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Data: Pages visited, features used, time spent on the platform, and navigation patterns
• Cookies: We use cookies and similar technologies to enhance your experience. See Section 5 for details

2. How We Use Your Information

• Process and fulfill your embroidery orders
• Send order confirmations, status updates, and pickup notifications
• Provide customer support and respond to inquiries
• Process payments through Stripe
• Improve our website and services
• Send promotional communications (with your consent)
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information with:

• Payment Processor (Stripe): To process transactions securely
• Analytics Providers: To understand website usage patterns
• Email Service: To send transactional and marketing emails
• Legal Authorities: When required by law or to protect our rights

All service providers are contractually obligated to protect your information and may only use it for the purposes for which it was disclosed.

4. Data Retention

We retain your information for as long as your account is active or as needed to provide our Service:

• Account Information: Duration of account plus 3 years after closure
• Order Records: 7 years (tax and accounting requirements)
• Design Files: 1 year after order completion
• Marketing Data: Until consent is withdrawn

5. Cookies

We use cookies to remember your preferences, maintain your shopping cart, analyze traffic, and improve your experience. You can control cookie settings through your browser preferences, though disabling cookies may affect website functionality.

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from marketing communications at any time

To exercise any of these rights, contact us at tanika@stitchpleaseqc.com.

7. Security

We implement appropriate security measures to protect your information, including SSL encryption for all data transmission, secure payment processing through Stripe, and access controls on our systems. No method of transmission over the Internet is 100% secure, but we take reasonable measures to protect your data.

8. Children

Our Service is not intended for individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: